LIMITED WARRANTY

Le Thermique products warrant to be free from defects in workmanship and materials to the original purchaser from the date of purchase

  • 2 years warranty for Main Base Unit and Stainless steel Jar use for personal.
  • 6 months warranty for Main Base Unit and Stainless steel Jar use for commercial.
  • 6 months warranty for accessories included blades, measuring cup, steamer set, simmering basket and butterfly whisk.

EXCLUSIONS: This warranty does not cover any of the following:

  • Normal wear and tear
  • Cosmetic damage
  • Damages caused by misuse, abuse, or by accident or negligence, including prolonged exposure to inclement weather
  • Damage caused by rips, cuts or tears
  • Burns and abrasions
  • Ingress of water, dust or insects into the product
  • Products treated with steaming devices or other heat treatments
  • Unauthorized modification or alteration
  • Mechanical damages, overloading
  • Damage as a result of lightning or power surges

Le Thernique products must be registered within 4 weeks of purchase.

Proof of purchase will be required for any guarantee claims.

For all warranty questions or assistance please email to service@artedcocina.com

MAKING A WARRANTY CLAIM

(1) Visit to www.artedcocina.com for Le Thermique products and fill out the limited warranty claim form.

(2) Upon receipt of your warranty claim, the company may (a) accept your claim for warranty service, (b) request that you send your product to your dealer for further evaluation of your claim, or (c) deny your warranty claim

(3) If your Product is covered by this warranty, then sole discretion (1) repair the Product (or part or component thereof), (2) replace the Product (or part or component thereof) with the same model product (or part or component), (3) replace the Product (or part or component thereof) with a comparable product (or part or component) should the Product be discontinued or otherwise unavailable, or (4) provide you with a voucher to be used toward the purchase of LeThemique products. A replacement product does not start a new Warranty Period. At its option, the company may replace the Product with a new or refurbished product.

(4) This warranty gives you specific legal rights, and you may have other rights which vary from country to country, province to province, and state to state. Where any term of this warranty is prohibited by the law of any jurisdiction, such term shall there be null and void, but the remainder of this warranty shall remain in full force and effect.

Except as specified above or prohibited by applicable law: all express or implied conditions and warranties, including, without limitation, any implied warranty or condition of merchantability or fitness for a particular purpose, or accuracy of any informational content, are hereby excluded and disclaimed by Jache Sdn Bhd; and in no event will Jache Sdn Bhd company, or owner operator be liable for any special, direct, indirect, consequential, incidental, or punitive damages howsoever arising and regardless of the theory of liability, even if advised of the possibility of such damages. Products, prices, availability, specifications, and offers are subject to change or cancellation at any time without notice.

PRODUCT REPAIR AND SERVICE PROCESS

HOW TO REPORT A PROBLEM? 

    1. REGISTER your product claim issues https://www.artedcocina.com/warranty-claims/
    2. You will be receiving a verification email. Please wait for the reply from customer service for not more then 12 hours (working day)
    3. You will be contacting by customer service to verify the issues.

HOW TO RETURN THE PRODUCT?

    1. If required for pair and service, a GDex courier service return dispatch document will send to you via email and WhatsApp.
    2. PREPARE PACKAGE FOR DISPATCH Pack the item so that it cannot be damaged in transit. Please use the original packaging box. Remove the address label from the package and affix the returns label so that it is clearly visible.
    3. PICK UP GDex courier service customer service will call you for the goods pick up.
    4. Le Thermique customer service will validate the issues and update the status for not more than 7 working days upon goods arrival to service centre.

产品维修和服务流程

如何报告问题?

    1. 请注册您的产品索赔问题 https://www.artedcocina.com/warranty-claims/

    2. 您将收到一封电子邮件。请等待客服回复不超过12小时(工作日)

    3.您将通过客户服务联系以验证问题。

如何退货?

    1.如果需要退货维修和服务,GDex快递服务退货文件将通过电子邮件和WhatsApp发送给您。

    2. 为发货准备包装 : 包装物品,使其在运输过程中不会损坏。请使用原包装盒。从包装上取下地址标签,贴上退货标签,使其清晰可见。

    3.  GDex快递服务客服会打电话给您取货。

    4. Le Thermique 客服将在货物到达服务中心后不超过 7 个工作日内验证问题并更新状态。